New Job Customer Support/ Relationship/ Service Manager, Compliance Manager

Job Description
Spearhead compliance, Complaint management and Service assurance for Contact Center.
Develop & implement standard call quality operating procedures, manuals and audits.
Manage Operations, Training and Quality for Voice/ Non Voice process Call center.
Salary: INR 6,50,000 - 9,00,000 P.A. PF, ESI, Bonuses

Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Operations
Role:Operations Manager
Employment Type: Permanent Job, Full Time

Desired Candidate Profile
Focused approached to deliver the client KPIs.Optimize resource utilization in coordination with central WFM team.Ensure implementation of training sessions aligned to business

requirements.Develop & implement contingency plans
Call @9115115808/3/6
Company Profile:
End2End Catalyst hiring Support/ Compliance Manager for Customer
A Leading Multinational International BPO Company Headquartered in France. The company specializes in outsourced omnichannel customer experience management.

Call @9115115808/6
Recruiter Name:Vishal Chopra
Contact Company:End2End Catalyst
Address:Office No 15, First Floor,SCO 37, Sector 11,Above OPPO Showroom, Near MRF Showroom,PANCHKULA,Haryana,India 134109
Email Address:vikasvermapkl@gmail.com
Telephone:91-172-4191920

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